The customer experience measurement system tracked customer satisfaction levels which customers experienced during their multiple-year interactions. Organizations started using satisfaction scores and surveys and sentiment tracking to measure their performance through these metrics. A satisfied customer, the thinking went, was a loyal customer. The belief which existed in 2026 proved to be incorrect. Customers can […]
From Strategy to Structured Execution Message from the CEO Every business sector and market segment faces the impact of a single major business trend which emerged during the last months of 2025. Organizations show high ambition through their established goals, yet they fail to develop suitable methods which would help them reach their targets. The […]
The Execution Assumptions That Collapse in the U.S. and Other Fast-Moving Markets Introduction European businesses have traditionally viewed their international growth as a natural progression from their domestic market success. Products work. Customers are satisfied. The document follows all required margin specifications. Governance is sound. The organization feels ready. The organization uses an approval method […]
Why profitable companies will quietly break in 2026 and how boards can intervene while optionality still exists Introduction The corporate turnaround process used to concentrate on fixing major organizational problems which companies encounter. The board takes decisive action when companies face declining revenue and cash shortages and covenant violations and public business failures. The development of […]
Why fractional leadership and services shift from tactical flexibility to structural necessity Introduction The fractional business model achieved its highest point during 2025 instead of its first introduction. The initial solution to address talent deficits and funding limitations and short-term workforce needs reached its essential point during 2025. Specialist service providers and operators and advisors […]
The SaaS and enterprise software sector operates at a rapid pace which mirrors the first period when cloud computing became popular. Enterprise buyers need digital tools to function independently as self-managing systems which provide smart workflows and unified digital frameworks to boost large-scale operational efficiency. The current business environment presents both maximum challenges and maximum […]
Manufacturing stands at a critical point in its development. Small and mid-sized manufacturers across the United States and Europe face increasing challenges because of rising expenses and supply chain breakdowns and international market competition. The current technological advancements through automation and AI and IoT and data analytics enable manufacturers to achieve unprecedented operational efficiency and […]
MESSAGE FROM OUR CEO As we enter the final quarter of 2025, our focus sharpens on what matters most: clarity, adaptability, and impact. From the goals we set in Q1 to where we stand today, this year has been about helping organizations navigate uncertainty, accelerate transformation, and prepare for sustainable growth in 2026. At IEC, […]
Strong companies under proper management can experience deterioration without showing obvious warning signs. The company maintains stable revenue and receives positive customer feedback and leadership confidence about its strategy until unexpected problems start to appear. The process of fixing major issues becomes both costly and time-consuming after serious symptoms become apparent. International Executive Consulting (IEC) […]
Small and mid-sized businesses (SMBs) should consider U.S. market entry as their most challenging yet rewarding international business expansion opportunity. The U.S. market provides businesses with unlimited potential through its position as the world’s biggest consumer base and its diverse competitive environment and abundant funding opportunities that boost growth at high speed. The process of […]