Why profitable companies will quietly break in 2026 and how boards can intervene while optionality still exists Introduction The corporate turnaround process used to concentrate on fixing major organizational problems which companies encounter. The board takes decisive action when companies face declining revenue and cash shortages and covenant violations and public business failures. The development of […]
Most organizations organize their customer experience operations into separate boxes which function as individual units. The Customer Experience team functions as the organizational leader which directs all customer journey operations. Customer Success owns the relationship. Customer Support owns the problems. The different teams operate with their own set of responsibilities and performance indicators and management […]
Customer experience has evolved into a fundamental operational requirement which organizations must handle directly since it cannot be handled through delegation or abstraction or dashboard summaries during 2026. The board now recognizes customer experience as a critical business matter because it determines how organizations manage their risks and maintain financial stability and market value. What […]
During 2025 most businesses thought they had brought their customer service operations into the present. The organization actively worked to eliminate trust barriers which existed between its different organizational teams. The reason behind this decision appeared to make sense at first. Reduce costs. Increase efficiency. The system needs to distribute additional work through its automated […]
The business consulting industry of 2026 will face multiple major changes in its current market environment. The consulting industry reached its peak in 2026 because it underwent a complete transformation which brought more changes than what occurred during the previous thirty years. The consulting industry now faces a fundamental transformation because executives now require fast […]
Introduction: 2026 Will Reward the Prepared The business environment of 2026 creates unique challenges for CEOs which differ from every previous year since 2016. Companies must adapt to new competitive dynamics because economic instability and workforce deficits and fast-paced technological advancements and increasing customer demands. The companies which will succeed in 2026 will base their […]
The CEO should use turnaround strategies as their most essential strategic reset method which goes beyond helping failing companies Business literature commonly links turnaround initiatives with desperate corporate situations including declining sales and escalating expenses along with widespread employee terminations while executives fight to survive. A restricted interpretation of this term exists today and creates […]
At International Executive Consulting (IEC), we understand that the fastest-growing, most resilient SMBs don’t operate in silos. Instead, they win by ensuring their strategic vision, operational discipline, and sales execution are in constant, deliberate alignment. This is more than a theory, it’s a tested playbook that we use across client engagements to transform fragmented efforts […]
The United States remains one of the most attractive markets for international small and midsize businesses (SMBs). With more than 330 million consumers, world-leading innovation hubs, and a highly competitive but opportunity-rich economy, it’s no wonder businesses across Europe, Canada, and the Middle East view U.S. expansion as a critical growth milestone. However, entering the […]
In the life of every company, there comes a moment when business as usual is no longer sustainable. Revenue stalls. Margins shrink. Talent exits. Customer satisfaction dips. Leadership teams are forced to ask: Do we need a turnaround or a transformation? While these two terms are often used interchangeably, they represent very different strategic approaches, objectives, […]