Why Leadership, Governance, and Operating Models Must Be Redesigned in 2026 Introduction For much of the past two decades, strategy has occupied a privileged position in corporate governance. Boards dedicate increasing amounts of time to market positioning and long-term vision development and portfolio logic and growth narrative creation because they believe strategy approval will result […]
Customer Success operated without established operational boundaries throughout multiple years of its business operations. It was important, but rarely decisive. Visible, but not powerful. People appreciate its goals but the program lacks proper evaluation of its actual results. Organizations used Customer Success as a goodwill function which focused on maintaining customer satisfaction and minimizing complaints […]
Most companies do not lose revenue because customers suddenly stop believing in their product. The loss of revenue occurs because customers lose faith in the organization which supports the product. The event occurred without notice during 2025 while it expanded into multiple business sectors at a large magnitude. Leadership teams celebrated their organizational growth achievements, […]
Why profitable companies will quietly break in 2026 and how boards can intervene while optionality still exists Introduction The corporate turnaround process used to concentrate on fixing major organizational problems which companies encounter. The board takes decisive action when companies face declining revenue and cash shortages and covenant violations and public business failures. The development of […]
Most organizations organize their customer experience operations into separate boxes which function as individual units. The Customer Experience team functions as the organizational leader which directs all customer journey operations. Customer Success owns the relationship. Customer Support owns the problems. The different teams operate with their own set of responsibilities and performance indicators and management […]
Customer experience has evolved into a fundamental operational requirement which organizations must handle directly since it cannot be handled through delegation or abstraction or dashboard summaries during 2026. The board now recognizes customer experience as a critical business matter because it determines how organizations manage their risks and maintain financial stability and market value. What […]
The business consulting industry of 2026 will face multiple major changes in its current market environment. The consulting industry reached its peak in 2026 because it underwent a complete transformation which brought more changes than what occurred during the previous thirty years. The consulting industry now faces a fundamental transformation because executives now require fast […]
Manufacturing stands at a critical point in its development. Small and mid-sized manufacturers across the United States and Europe face increasing challenges because of rising expenses and supply chain breakdowns and international market competition. The current technological advancements through automation and AI and IoT and data analytics enable manufacturers to achieve unprecedented operational efficiency and […]
Every business that expands through growth will reach a point where it maintains survival but fails to achieve lasting expansion. The point of revenue stagnation marks the beginning of this transition for some businesses. The operational complexity of a business exceeds its leadership capabilities at this point. International Executive Consulting (IEC) observes this pattern throughout […]
Small and mid-sized businesses (SMBs) should consider U.S. market entry as their most challenging yet rewarding international business expansion opportunity. The U.S. market provides businesses with unlimited potential through its position as the world’s biggest consumer base and its diverse competitive environment and abundant funding opportunities that boost growth at high speed. The process of […]