Uncategorized

Customer Success Is Becoming a Commercial Function Whether Leaders Like It or Not

Published on January 30, 2026

Customer Success operated without established operational boundaries throughout multiple years of its business operations. It was important, but rarely decisive. Visible, but not powerful. People appreciate its goals but the program lacks proper evaluation of its actual results. Organizations used Customer Success as a goodwill function which focused on maintaining customer satisfaction and minimizing complaints […]

Turnaround Without Distress

Published on January 22, 2026

Why profitable companies will quietly break in 2026 and how boards can intervene while optionality still exists Introduction The corporate turnaround process used to concentrate on fixing major organizational problems which companies encounter. The board takes decisive action when companies face declining revenue and cash shortages and covenant violations and public business failures. The development of […]

What Boards and CEOs must understand about Customer Experience in 2026

Published on January 13, 2026

Customer experience has evolved into a fundamental operational requirement which organizations must handle directly since it cannot be handled through delegation or abstraction or dashboard summaries during 2026. The board now recognizes customer experience as a critical business matter because it determines how organizations manage their risks and maintain financial stability and market value. What […]

The State of SaaS & Enterprise Software in 2026

Published on January 10, 2026

The SaaS and enterprise software sector operates at a rapid pace which mirrors the first period when cloud computing became popular. Enterprise buyers need digital tools to function independently as self-managing systems which provide smart workflows and unified digital frameworks to boost large-scale operational efficiency. The current business environment presents both maximum challenges and maximum […]

Why Customer Support broke trust in 2025 and what must change in 2026

Published on January 5, 2026

During 2025 most businesses thought they had brought their customer service operations into the present. The organization actively worked to eliminate trust barriers which existed between its different organizational teams. The reason behind this decision appeared to make sense at first. Reduce costs. Increase efficiency. The system needs to distribute additional work through its automated […]

From Interim to Integral: Why 2025 is the year fractional leaders became essential operators and not temporary advisors anymore

Published on December 22, 2025

The business world has recognized fractional leadership as an outside concept which operates beyond conventional management practices since multiple years ago. The role of fractional executives was viewed as short-term solutions to fill vacancies and consultants who received expanded powers and emergency managers who handled only companies facing financial collapse. The public lost its belief […]

Q1 Execution Masterplan: How to Start 2026 With Speed, Alignment, and Accountability

Published on December 16, 2025

Introduction: Q1 will set the tone for the year 2026 Every CEO knows that Q1 performance sets the confidence for the year. Q1 performance creates momentum. Q1 performance provides clarity. In my view, most companies stumble in Q1. The lack of ambition is not why most companies stumble — the lack of execution is. A […]

The 2026 Budget Reset: Where CEOs Must Invest and Where to Cut To Win Next Year

Published on December 7, 2025

Introduction: 2026 requires smarter budgets, not bigger ones The companies which will succeed in 2026 will be those that allocate their funds effectively rather than those who spend the most money. Leadership teams need to create new budget priorities because economic conditions have worsened and market competition has increased and investors are watching their performance. […]

The 2026 CEO Playbook: How to Build a Leaner, Faster, More Competitive Organization

Published on December 3, 2025

Introduction: 2026 Will Reward the Prepared The business environment of 2026 creates unique challenges for CEOs which differ from every previous year since 2016. Companies must adapt to new competitive dynamics because economic instability and workforce deficits and fast-paced technological advancements and increasing customer demands. The companies which will succeed in 2026 will base their […]

Saas Scale-Up Europe: Tech Expansion Lessons for North America

Published on November 9, 2025

European tech companies seeking growth opportunities should focus on North America as their primary expansion market. The United States leads global software spending at 50% while maintaining the world’s most active B2B and enterprise technology markets. The extensive high-value market of Canada and the United States provides European scale-ups with an opportunity to become global […]