Expert perspectives on C-suite leadership, executive roles, CEO strategy, and board-level governance for mid-market and enterprise companies.
Why Operational Leadership Is Being Redefined and Why Most Organizations Still Get It Wrong Introduction For decades, the role of the Chief Operating Officer (COO) has been shrouded in ambiguity. For decades, many have asked what are the core responsibilities of the COO, or asked the more profound question: what is the primary function of […]
Executive Summary The phrase “customer-centric” is bandied about by just about everyone. Every organization in the world says they are customer-centric, and the term gets bandied about at conferences, in marketing campaigns, and in corporate literature and from the mouths of the most senior leaders in organizations. We have a whole lexicon of phrases associated […]
Why Artificial Intelligence Is Becoming the Greatest Operational Force Multiplier and the Most Underestimated Governance Risk in 2026 Introduction Industrial and manufacturing firms entered 2025 under pressure to modernize. Things were getting tough. Labor shortages were still a problem, and the supply chains were still fragile. Our customers were demanding more reliable, traceable and faster […]
Introduction: The Invisible Revenue Problem Every CFO knows the agony of arguing over customer acquisition costs (CAC) with marketers and sales leaders. Every marketing budget, sales headcount and demand gen initiative is sized up and torn apart by the CFO. The Cost to Acquire a Customer (CAC) is front and center, always being measured, compared […]
Why Decisions That Appear Clear at the Top Rarely Translate into Results on the Ground in 2026 Introduction In many companies the source of underperformance is not bad strategy, wrong markets, lack of competence or even poor intentions. Rather the cause is a disconnect between what senior management intends and what transpires throughout most of […]
Introduction: The Function That Was Never Given a Real Job Customer Support has been defined for decades as anything other than Sales, Success or Strategy. We are the team that gets called in to clean up the messes that should never have happened in the first place. The messes are quickly and quietly resolved for […]
A Title Without Authority Is Theater I used to believe that the companies that established a Chief Customer Officer role in the last 5 years did it for the wrong reasons. Customer retention was simply a cost of acquiring new customers, and a price that was paid for with a check rather than action taken […]
Why Static C-Suites Are Failing and How Boards and CEOs Must Redesign Leadership as an Execution System Introduction The leadership structure has proven itself as a dependable organizational asset which has endured for many decades. Organizations constructed their executive teams through the selection of people who brought functional expertise and maintained stable organizational structures and […]
Why Leadership, Governance, and Operating Models Must Be Redesigned in 2026 Introduction For much of the past two decades, strategy has occupied a privileged position in corporate governance. Boards dedicate increasing amounts of time to market positioning and long-term vision development and portfolio logic and growth narrative creation because they believe strategy approval will result […]
Why fractional leadership and services shift from tactical flexibility to structural necessity Introduction The fractional business model achieved its highest point during 2025 instead of its first introduction. The initial solution to address talent deficits and funding limitations and short-term workforce needs reached its essential point during 2025. Specialist service providers and operators and advisors […]