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Month:
February 2026
The AI Illusion in Customer Experience: Why Technology Didn’t Fix Broken Execution
Why Traditional Consulting Failed Boards in 2025
Customer Experience Is No Longer a Brand Story – It’s a Growth System
From Satisfaction to Confidence: The New Goal of Customer Experience
Our Newsletter – Q4 2025
Why European Companies Fail to Scale Outside Europe
The 2026 Leadership Operating Model
Execution Is the Strategy